feedback, testimonial, online business, satisfied customers, feedback performance management, customer feedbackTestimonial Management
Encourage your customers to say positive things about you on the web.
The vast explosion in social networking has made it harder and harder to manage your reputation online. It's an unavoidable fact that there are more and more places where dissatisfied customers can go to let off steam. These negative mentions can hurt your ability to sell. But for every dissatisfied customer, there are probably at least a hundred happy customers who don't feel the need to say anything at all.
GOSO makes it easy for satisfied customers to offer positive feedback others can see online. Asking your customers to go to third-party websites to give feedback is time-consuming and is typically met with little enthusiasm. They have to sign up, agree to terms of use, and risk their inbox being bombarded with spam. By providing your customers with a way to post feedback to you directly online and share their positive responses with others, our proprietary testimonial recommendation engine helps you to generate and promote positive press for yourself online.
Testimonial PageGOSO creates a testimonial page that works just as easily as the vehicle landing pages it generates. It creates a permanent URL that will ensure positive feedback gets published to the web forever, and optimizes the page using best SEO practices to make sure potential customers see positive feedback about you when they search. It's a simple concept, yet totally effective.
Recommendation EngineThe recommendation engine makes it easy to collect testimonials. All you have to do is give GOSO your customers' basic information and we'll send out a custom email from your dealership asking them for their thoughts and permission to publish their comments -- we can even pull their Facebook or Twitter profile picture to use beside their testimonial if the customer agrees. As administrator you then have the ability to approve, correct or deny the testimonial depending on whether or not it's useful to you. It's also an opportunity to find out directly what your customers think of you, and give dissatisfied customers the chance to talk to you directly rather than say slanderous things about you online.