Comments on: How to Address Complaints on a Facebook Fan Page http://www.goso.com/blog/2010/01/how-to-address-complaints-on-a-facebook-fan-page/ Just another WordPress weblog Thu, 29 Jul 2010 20:20:08 +0000 http://wordpress.org/?v=2.9.2 hourly 1 By: Ryan Riley http://www.goso.com/blog/2010/01/how-to-address-complaints-on-a-facebook-fan-page/comment-page-1/#comment-215 Ryan Riley Wed, 24 Feb 2010 23:01:47 +0000 http://goso.com/blog/?p=505#comment-215 I agree. That is a good point. Making sure the customer knows you ARE going to make it up, rather than you're willing to if they really want it. Good point. Thanks Mitch. I agree. That is a good point. Making sure the customer knows you ARE going to make it up, rather than you’re willing to if they really want it. Good point. Thanks Mitch.

]]> By: Mitch Gallant http://www.goso.com/blog/2010/01/how-to-address-complaints-on-a-facebook-fan-page/comment-page-1/#comment-194 Mitch Gallant Sat, 06 Feb 2010 04:15:24 +0000 http://goso.com/blog/?p=505#comment-194 I would be a little more assertive then "let us know if we can contact you, so we can make it up to you" as well as the suggestion “…would you like us to contact you…” I think complaints are opportunities (crazy as that sounds) My approach wouldn't be much different... "Mr Customer I'd really like to get a hold of you so we can make this up to you, could you send me a quick note with your phone number or contact information to name@dealerhip.com" Wouldn't you agree it just sounds better and gives a better impression? Is this being to aggressive? I would also make it well known that we would really appreciate a note on our wall or another reply to the initial complaint. I would be a little more assertive then “let us know if we can contact you, so we can make it up to you” as well as the suggestion “…would you like us to contact you…” I think complaints are opportunities (crazy as that sounds) My approach wouldn’t be much different… “Mr Customer I’d really like to get a hold of you so we can make this up to you, could you send me a quick note with your phone number or contact information to name@dealerhip.com”

Wouldn’t you agree it just sounds better and gives a better impression? Is this being to aggressive? I would also make it well known that we would really appreciate a note on our wall or another reply to the initial complaint.

]]> By: Lindsay Fultz http://www.goso.com/blog/2010/01/how-to-address-complaints-on-a-facebook-fan-page/comment-page-1/#comment-178 Lindsay Fultz Wed, 20 Jan 2010 01:59:10 +0000 http://goso.com/blog/?p=505#comment-178 <span class="topsy_trackback_comment"><span class="topsy_twitter_username"><span class="topsy_trackback_content">RT @boalt How to Address Complaints on #Facebook- http://bit.ly/7oCpGR #marketing #sm</span></span> RT @boalt How to Address Complaints on #Facebook- http://bit.ly/7oCpGR #marketing #sm

]]> By: Adam Boalt http://www.goso.com/blog/2010/01/how-to-address-complaints-on-a-facebook-fan-page/comment-page-1/#comment-177 Adam Boalt Wed, 20 Jan 2010 01:45:15 +0000 http://goso.com/blog/?p=505#comment-177 <span class="topsy_trackback_comment"><span class="topsy_twitter_username"><span class="topsy_trackback_content">How to Address Complaints on a Facebook- http://bit.ly/7oCpGR</span></span> How to Address Complaints on a Facebook- http://bit.ly/7oCpGR

]]> By: GOSO http://www.goso.com/blog/2010/01/how-to-address-complaints-on-a-facebook-fan-page/comment-page-1/#comment-175 GOSO Tue, 19 Jan 2010 20:04:52 +0000 http://goso.com/blog/?p=505#comment-175 <span class="topsy_trackback_comment"><span class="topsy_twitter_username"><span class="topsy_trackback_content">How to Address Complaints on a Facebook Fan Page- http://bit.ly/71Uolt GOSO Blog , with a working link this time :)</span></span> How to Address Complaints on a Facebook Fan Page- http://bit.ly/71Uolt GOSO Blog , with a working link this time :)

]]> By: Rui Lourenço http://www.goso.com/blog/2010/01/how-to-address-complaints-on-a-facebook-fan-page/comment-page-1/#comment-174 Rui Lourenço Tue, 19 Jan 2010 19:08:16 +0000 http://goso.com/blog/?p=505#comment-174 <span class="topsy_trackback_comment"><span class="topsy_twitter_username"><span class="topsy_trackback_content">Somethings work well offline too. Great link RT @boalt: How to Address Complaints on a Facebook Fan Page | GOSO http://bit.ly/7oCpGR</span></span> Somethings work well offline too. Great link RT @boalt: How to Address Complaints on a Facebook Fan Page | GOSO http://bit.ly/7oCpGR

]]> By: Ryan Burkhart http://www.goso.com/blog/2010/01/how-to-address-complaints-on-a-facebook-fan-page/comment-page-1/#comment-173 Ryan Burkhart Tue, 19 Jan 2010 19:07:06 +0000 http://goso.com/blog/?p=505#comment-173 <span class="topsy_trackback_comment"><span class="topsy_twitter_username"><span class="topsy_trackback_content">Somethings work well offline too. Great link RT @boalt: How to Address Complaints on a Facebook Fan Page | GOSO http://bit.ly/7oCpGR</span></span> Somethings work well offline too. Great link RT @boalt: How to Address Complaints on a Facebook Fan Page | GOSO http://bit.ly/7oCpGR

]]> By: Steve Burlison http://www.goso.com/blog/2010/01/how-to-address-complaints-on-a-facebook-fan-page/comment-page-1/#comment-171 Steve Burlison Tue, 19 Jan 2010 18:04:56 +0000 http://goso.com/blog/?p=505#comment-171 <span class="topsy_trackback_comment"><span class="topsy_twitter_username"><span class="topsy_trackback_content">RT @boalt: How to Address Complaints on a Facebook Fan Page | GOSO http://bit.ly/7oCpGR</span></span> RT @boalt: How to Address Complaints on a Facebook Fan Page | GOSO http://bit.ly/7oCpGR

]]> By: Adam Boalt http://www.goso.com/blog/2010/01/how-to-address-complaints-on-a-facebook-fan-page/comment-page-1/#comment-170 Adam Boalt Tue, 19 Jan 2010 17:55:58 +0000 http://goso.com/blog/?p=505#comment-170 <span class="topsy_trackback_comment"><span class="topsy_twitter_username"><span class="topsy_trackback_content">How to Address Complaints on a Facebook Fan Page | GOSO http://bit.ly/7oCpGR</span></span> How to Address Complaints on a Facebook Fan Page | GOSO http://bit.ly/7oCpGR

]]> By: Elizabeth Presson http://www.goso.com/blog/2010/01/how-to-address-complaints-on-a-facebook-fan-page/comment-page-1/#comment-176 Elizabeth Presson Tue, 19 Jan 2010 13:04:51 +0000 http://goso.com/blog/?p=505#comment-176 <span class="topsy_trackback_comment"><span class="topsy_twitter_username"><span class="topsy_trackback_content">How to Address Complaints on a Facebook Fan Page- http://bit.ly/71Uolt GOSO Blog , with a working link this time :)</span></span> How to Address Complaints on a Facebook Fan Page- http://bit.ly/71Uolt GOSO Blog , with a working link this time :)

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